Privacy Policy
Last updated: 11/2/2026
Reception Kit Solutions (“Reception Kit”, “we”, “our”, “us”) provides the Reception Kit mobile application, website, web dashboard and AI receptionist communication platform (the “Service”).
This Privacy Policy explains how we collect, use, process and protect personal data when you use the Reception Kit mobile app and related services.
Reception Kit Solutions is based in Ireland and complies with the General Data Protection Regulation (GDPR).
1. Overview of the Service
Reception Kit is a business communications platform that helps businesses manage customer calls, messages, enquiries and appointments using automation and AI tools.
The mobile app allows business users to monitor and manage customer communications handled by the Service.
2. Information We Collect
A. Information provided by business users
When creating an account or using the app, we may collect:
• Name
• Business name
• Email address
• Phone number
• Login credentials
• Support enquiries and communications
B. Business customer communications data
Reception Kit processes communications from customers of businesses using the Service. This may include:
• Caller names and phone numbers
• Call recordings (if enabled)
• Call summaries and notes
• SMS, WhatsApp and web chat messages
• Appointment and booking information
• Service requests and enquiry details
Reception Kit processes this data on behalf of the business using the Service.
C. Automatically collected mobile app data
When using the mobile app we may collect:
• Device model and operating system
• App usage analytics and crash diagnostics
• IP address and approximate location
• Log and performance data
This information helps us maintain reliability, performance and security.
3. Mobile App Permissions & Push Notifications
The Reception Kit mobile app may request permission to send push notifications to inform business users of:
• New leads and enquiries
• Missed calls
• New messages
• Appointment activity
• Important service updates
Users can disable notifications at any time within device settings.
4. How We Use Personal Data
We use data to:
• Provide AI receptionist and communication services
• Route calls, messages and enquiries
• Notify business users of activity
• Provide support and troubleshooting
• Improve service reliability and performance
• Prevent fraud, abuse and security threats
We do not sell personal data.
5. Third-Party Service Providers
We use trusted infrastructure providers to deliver the Service. These providers may process data on our behalf:
• GoHighLevel – CRM and communications platform
• Telephony providers – call routing and voice services
• WhatsApp Business API providers – messaging delivery
• Cloud hosting providers – secure infrastructure
These providers act as data processors and process data only to deliver the Service.
6. Data Retention
We retain personal data only as long as necessary to provide the Service and meet legal obligations. Businesses may request deletion of their data at any time.
7. Account & Data Deletion
Users may request deletion of their account and associated data by contacting:
We respond in accordance with GDPR timelines.
8. Data Security
We implement appropriate technical and organisational safeguards to protect data. No system can guarantee absolute security.
9. Children’s Privacy
Reception Kit is a business service and is not intended for individuals under 16.
10. Data Controller vs Data Processor (GDPR)
Reception Kit operates in two roles:
Data Controller
For personal data relating to business users of the platform.
Data Processor
For communications handled on behalf of businesses (calls, messages, enquiries, bookings).
Businesses using Reception Kit are responsible for ensuring they have lawful basis and consent to collect customer data.
11. Legal Bases for Processing
We rely on:
• Contract – providing the Service
• Legitimate interests – service improvement and security
• Legal obligations
• Consent – where required
12. International Data Transfers
Some providers may process data outside the EEA. Where this occurs, appropriate safeguards such as Standard Contractual Clauses are used.
13. GDPR Rights
Individuals in the EEA and UK have the right to:
• Access personal data
• Correct inaccurate data
• Request erasure
• Restrict processing
• Data portability
• Object to processing
• Lodge a complaint with the Irish Data Protection Commission
14. Contact
Reception Kit Solutions
Ireland
support@receptionkit.ie